As Program Manager, Flex Planning you will be responsible for supporting the capacity strategy and plans for the Flex Program. You will build tools to determine the number of Flex drivers needed by building cross-functional inputs and business metrics as well as pricing and recruitment levers that balance delivery partner engagement, fill-rate and cost. You will identify defects or waste in our planning processes, and drive new processes and automation to eliminate the defects and prevent them from recurring without posing business risk. You will be obsessed with the delivery partner experience, ensuring that we are developing the right plans to keep them happy and run our business.
If this sounds like an exciting fit for you, come join us and make history!

Key job responsibilities
- Build a scalable and logical process utilizing historical data and Flex performance standards.
- Monitor and report on the progress in capacity build and utilization, create performance analyses on a day-to-day basis that provide actionable insights to audit and optimize our levers
- Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.
- Build a strong partnership with upstream planning functions to measure, control and respond to planning variations
- Strong focus on the Flex delivery partner experience in building realistic yet attainable capacity plans.
- Develop and analyze operation dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)