Operations Program Manager

Job Overview

Location

Gurgaon, Haryana

Job Type

Full Time

Date Posted

9 months ago

Additional Details

Job ID

5072

Job Views

46

Job Description

Product & Technology Operations:

Lead data operations and secondary research for new products, including introducing coreto-products analytical models and data mappings for data-first products

Implement and scale capabilities leveraging technology, collaborating closely with product and engineering teams, and applying proprietary assets such as our data harvesting technology

Customer & Vendor Success:

Build programs to engage vendors and customers; collaborate with technology and product partners to automate those programs

Partner with sales & service enablement on training program & resource development for a One: Many approaches to educate frontline associates

Operations Leadership & Problem Solving:

Implement innovations and measure success using scalable analytical methods and automation

Apply Lean Product principles in your day-to-day problem solving and lead knowledge sharing sessions

Able to effectively and efficiently translate operational and 'big picture' understanding into metrics-driven thinking.

What you’ll bring to the team:

Grad/Post-Grad with 4-6 years of experience in process operations

Excellent command over written and verbal communication.

Proficient in business communication

Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions

Proven ability to independently drive & execute operations scaling initiatives

Understanding of complex technology products & able to comfortably learn about new ones

Excellent attention to detail, including ability to identify, dig into, and remedy errors

Experience in client facing roles & knowledge of a CRM tool is a plus

Microsoft Office expertise – Advanced Excel, PowerPoint

Ability to prepare documents and execute them in a timely manner

Ability to coach/mentor team members

Qualification

bachelor degree

Experience Requirements

fresher experience

Location

Gurgaon, Haryana

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