Job Description
Illustrative Responsibilities:
- Sell franchise products within the region - to both Corporate & Government accounts
- Understand customers’ needs and market potential, to set direction, strategies and plans to expand market and realise market potential
- Lead negotiations optimising contractual opportunities which cement long-term supply arrangements, including Govt. Tenders
- Analyse sales reports to proactively find opportunities and at risk, re-prioritize resources to maximise sales opportunities
- Establish a monitoring system to ensure compliance with the sales plan on volume, price and value objectives for products
Region Management
- In-depth understanding of current and future customers needs and translate them into sales opportunities with the help of the team
- Direct coverage expansion and conversion.
- Work in the field with each team member to achieve effective coverage of key accounts; maintain high level of customer rapport and reinforce company's commitment to superior customer services
- Analyze competitive market environment based on insights of competitor's structure, culture, personnel, distribution, capabilities and weaknesses, as well as detailed knowledge of customer's support and preferences for competitive products and services
- Based on customers short and long term needs, competitive threats/environment, and present/extrapolated market trends, conduct SWOT analysis for the respective territory
- Based on results of SWOT analysis, set direction, and plans for the territory/region/key accounts, to achieve dept/functional goals; communicate plans and ensure they are understood by the team and related sales/marketing groups
- Develop a sales plan for each territory; set realistic attainable sales objectives by customer and product groups, and by monthly/quarterly/annual targets
- Has expert knowledge of sales process and expert selling skills to make effective sales call, to teach others and to improve current selling process
- Keen understanding of internal organization (J&J) resources, priorities and needs, relating to the business operations and achievement of sales plan
Customer Satisfaction
- Develop and maintain positive relationships with all levels of customers
- Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes
- Craft innovative customer support services/tender arrangements including E-initiatives and efficient use of company services
- Set up appropriate systems, e.g., regular meetings with customers to acquire their feedback and gauge customer perceptions, and use feedback to improve performance
- Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction