Role/ Job Title: Senior Sales Manager (Corporate Salary)

Function/ Department: Branch Banking

Job Purpose

This role involves direct customer interaction and business acquisition of corporate salary accounts in a specific area. The role bearer will explain and sell banking products, link customers and bank, and provide excellent service. The role bearer will also map catchments, get customer feedback, and convert opportunities by acquiring clients, deepening customer relationships, and achieving organizational goals.

Roles & Responsibilities

• Lead and guide a team of acquisition managers in designated areas for Salary Account acquisition
• Ensure adherence to the acquisition process during daily sales calls for comprehensive market coverage
• Oversee the activation and usage of Salary Accounts, meeting assigned activation targets.
• Educate and update team members on Salary Account products to maintain product knowledge
• Promptly address customer queries related to Salary Accounts for high satisfaction levels.
• Optimize team staffing to minimize attrition and ensure operational efficiency.
• Manage operations with a customer-centric approach, focusing on Salary Account holders' needs
• Evaluate growth strategies for acquiring Salary Account customers using competitor analyses and feedback
• Implement process changes to enhance service quality specifically for Salary Account acquisition and servicing